Robot Overlords
With the recent resurgence in popularity of Artificial Intelligence (AI) many worry if robots are going to take over the world. It is likely already too late to worry about that. While we wait for our Robot Overlords to publicly announce we are now their minions and give us our new work assignments, we thought we should get AI’s input on the issues that really matter – digital accessibility!
We decided to interview one the most popular AI engines, OpenAI's ChatGPT, about another controversial topic – Accessibility Overlays. Yes, I know. We are certainly asking for trouble, but we want to put our Robot Overlords to the test before it is no longer allowed.
We sat down with ChatGPT and asked several questions about accessibility overlays. Below are ChatGPT’s candid and unfiltered answers. What ChatGPT told us about accessibility overlays was interesting, not because the answers were unexpected but rather that several of these overlays claim to use AI themselves. Could there be some dissention among our AI Overlords? Read on to find out.
Before we get into ChatGPT's interview, we should give a shout out to the creator of our featured image for this post. It was created by DeepAI after entering this line of text: "human news anchor interviewing with an android robot". Of course we did add some enhancements to lessen some of the nightmarish impact it can have. Overall, it seemed appropriate to have AI create the featured image for an interview with AI. Now to the interview itself!
The Interview
This section presents each question we asked ChatGPT about accessibility overlays followed by the AI’s response. One annoying aspect about interviewing ChatGPT is that it often likes to sum up its response with the phrase, “In conclusion…”. We figured if it is good enough for Chat GPT then it is good enough for us! If you prefer to jump to our summary of what ChatGPT has told us about accessibility overlays, feel free to jump to the “In Conclusion” section of this post. Just keep in mind… AI is watching.
Ok. Enough human babble. Let’s get to what AI has to say.
What is an accessibility overlay and how does it differ from coding a website to be WCAG compliant?
An accessibility overlay is a software tool that can be added to a website to enhance its accessibility for users with disabilities. The overlay adds features such as adjustable font size, high-contrast mode, and alternative text descriptions for images, among others, to make the website more user-friendly for people with visual, auditory, or motor impairments.
In contrast, coding a website to be WCAG (Web Content Accessibility Guidelines) compliant involves incorporating accessibility considerations and features into the website's code from the start of the development process. This means that the website is designed and built with accessibility in mind, rather than having accessibility features added on top of the existing code.
The key difference between the two approaches is that an accessibility overlay is an add-on solution, whereas WCAG compliant coding is integrated into the website's design and development. While an accessibility overlay can provide a quick and easy solution for improving accessibility, it is not a substitute for properly coded websites and may not be as effective in meeting all of the accessibility requirements set by WCAG. On the other hand, coding a website to be WCAG compliant can result in a more seamless and accessible user experience, but it requires a deeper understanding of accessibility and may take longer to implement.
What are the benefits and drawbacks of using an accessibility overlay versus coding a website to be WCAG compliant?
As an AI language model, I don't have personal experience but here is a general answer...
Benefits of using an accessibility overlay:
- Quick and easy implementation: Accessibility overlays can be added to a website relatively quickly and with minimal effort, making them a convenient solution for improving accessibility.
- Low cost: Accessibility overlays are often available at a lower cost than the time and resources required for coding a website to be WCAG compliant.
- Customizable features: Accessibility overlays often provide a range of customization options, allowing website owners to choose which accessibility features they would like to implement.
Drawbacks of using an accessibility overlay:
- Limited accessibility: Accessibility overlays are often limited in their ability to meet all of the accessibility requirements set by WCAG, and may not provide the same level of accessibility as properly coded websites.
- Potential compatibility issues: Accessibility overlays may not be compatible with all websites or may interfere with the website's existing code, leading to compatibility issues.
- Dependence on the overlay: Websites that rely on an accessibility overlay may have difficulty meeting accessibility requirements if the overlay is not properly maintained or updated.
Benefits of coding a website to be WCAG compliant:
- Seamless accessibility: Websites that are coded to be WCAG compliant provide a more seamless and accessible user experience, as accessibility is integrated into the website's design and development.
- Better accessibility: Websites that are coded to be WCAG compliant are more likely to meet all of the accessibility requirements set by WCAG, providing a higher level of accessibility for users with disabilities.
- Improved SEO and search engine ranking: Websites that are WCAG compliant are often better optimized for search engines, improving their search engine ranking and visibility.
Drawbacks of coding a website to be WCAG compliant:
- Increased cost and time: Coding a website to be WCAG compliant requires a deeper understanding of accessibility and may take longer to implement, resulting in increased costs.
- Maintenance and updates: Websites that are coded to be WCAG compliant require ongoing maintenance and updates to ensure they remain accessible and WCAG compliant.
- Lack of customization options: Coding a website to be WCAG compliant may not provide as many customization options as an accessibility overlay, making it a less flexible solution for some website owners.
You said Accessibility overlays are often available at a lower cost than the time and resources required for coding a website to be WCAG compliant. What data supports that statement?
I'm sorry, but I do not have access to specific data that supports the statement that accessibility overlays are often available at a lower cost than the time and resources required for coding a website to be WCAG compliant. This is a subjective statement that may vary depending on a number of factors, such as the size and complexity of the website, the level of expertise of the developers involved, and the specific accessibility requirements of the website.
It is important to note that while an accessibility overlay may have a lower upfront cost, coding a website to be WCAG compliant can provide a more seamless and accessible user experience in the long run. In addition, coding a website to be WCAG compliant may result in improved search engine optimization and a better search engine ranking, which can bring in additional traffic and provide long-term benefits.
Ultimately, the decision of whether to use an accessibility overlay or code a website to be WCAG compliant should be based on a thorough analysis of the specific needs and goals of the website, as well as an assessment of the available resources and budget.
Can you explain the process of implementing an accessibility overlay on a website compared to coding it to be WCAG compliant?
Implementing an accessibility overlay on a website typically involves the following steps:
- Research and selection: Research available accessibility overlays and select the one that best fits the website's needs.
- Installation: Install the selected accessibility overlay on the website, either by adding a code snippet or using a plugin.
- Configuration: Configure the accessibility overlay's settings to meet the website's specific needs, such as choosing font size, color contrast, and alternative text options.
- Testing: Test the website with the accessibility overlay to ensure that it is functioning as intended and providing an accessible experience for users with disabilities.
- Maintenance: Regularly check and update the accessibility overlay to ensure that it continues to meet the website's accessibility needs and remains compatible with the website's code.
In contrast, coding a website to be WCAG compliant involves the following steps:
- Planning and design: Incorporate accessibility considerations into the website's planning and design phases, including deciding on the website's layout, content structure, and accessibility features.
- Development: Develop the website's code, incorporating accessibility features and ensuring that it meets the WCAG requirements for accessibility.
- Testing: Test the website's code and accessibility features during the development process to ensure that they are functioning as intended and providing an accessible experience for users with disabilities.
- Maintenance: Regularly check and update the website's code to ensure that it continues to meet the WCAG requirements for accessibility and remains accessible for users with disabilities.
The main difference between the two processes is that implementing an accessibility overlay is a more straightforward and less time-consuming process, while coding a website to be WCAG compliant is a more involved process that requires a deeper understanding of accessibility and the WCAG requirements. However, a website that is coded to be WCAG compliant provides a more seamless and accessible user experience, while an accessibility overlay may have limitations and compatibility issues.
What impact does the choice between an accessibility overlay and WCAG compliant coding have on the user experience and overall accessibility of a website?
The choice between an accessibility overlay and WCAG compliant coding can have a significant impact on the user experience and overall accessibility of a website.
Using an accessibility overlay can provide a quick solution for improving the accessibility of a website, but it may not address all accessibility issues and may introduce compatibility issues. An accessibility overlay may also provide a limited range of customization options and may not be fully integrated with the website's code, which can result in a less seamless and accessible user experience.
On the other hand, coding a website to be WCAG compliant involves a more in-depth process of incorporating accessibility considerations into the website's planning, design, and development phases. This process can result in a more seamless and accessible user experience, as the website's accessibility features are fully integrated into the website's code. Additionally, coding a website to be WCAG compliant can help ensure that the website meets a high level of accessibility standards and provides an accessible experience for a wider range of users with disabilities.
In conclusion, while an accessibility overlay may provide a quick solution, coding a website to be WCAG compliant can provide a more comprehensive and accessible user experience in the long run. It is important to carefully consider the goals and requirements of the website, as well as available resources and budget, when making the decision between an accessibility overlay and WCAG compliant coding.
Do accessibility overlays make a website 100% compliant with WCAG 2.1 Level A and Level AA?
No, an accessibility overlay may not make a website 100% compliant with WCAG 2.1 Level A and Level AA. The Web Content Accessibility Guidelines (WCAG) are a set of guidelines for making web content more accessible to people with disabilities, and they specify a range of accessibility requirements that must be met for a website to be considered compliant.
An accessibility overlay is a tool that can be used to improve the accessibility of a website, but it may not address all of the accessibility requirements set forth by the WCAG, and it may not be fully integrated with the website's code. This can result in an incomplete solution for accessibility, and some accessibility issues may still exist on the website.
To ensure that a website is fully compliant with the WCAG 2.1 Level A and Level AA, it is important to code the website to be WCAG compliant, incorporating accessibility considerations into the website's planning, design, and development phases. This process can help ensure that the website meets the full range of accessibility requirements set forth by the WCAG, and provides a comprehensive solution for accessibility.
In conclusion, while an accessibility overlay can help improve the accessibility of a website, it may not make a website 100% compliant with the WCAG 2.1 Level A and Level AA. To ensure full compliance with the WCAG, it is best to code the website to be WCAG compliant.
Does using an accessibility overlay remove the risk of having an accessibility legal complaint filed against a website?
No, using an accessibility overlay does not necessarily remove the risk of having an accessibility legal complaint filed against a website. While an accessibility overlay can help improve the accessibility of a website, it may not address all accessibility issues and may introduce new ones. Additionally, an accessibility overlay may not be fully integrated with the website's code and may not provide a comprehensive solution for meeting the accessibility requirements set forth by the Web Content Accessibility Guidelines (WCAG).
In the United States, websites are required to be accessible under the Americans with Disabilities Act (ADA), which applies to websites that are considered a place of public accommodation. If a website is not accessible, individuals with disabilities can file an accessibility complaint, which can lead to legal action and potential financial penalties.
While an accessibility overlay can help reduce the risk of an accessibility complaint, it is important to remember that it is not a guarantee of compliance with the WCAG or the ADA. The best way to ensure that a website is accessible and compliant with the WCAG is to code it to be WCAG compliant, incorporating accessibility considerations into the website's planning, design, and development phases.
In conclusion, while an accessibility overlay can help improve the accessibility of a website, it does not remove the risk of having an accessibility legal complaint filed against the website. The best way to ensure compliance with the WCAG and the ADA is to code the website to be WCAG compliant.
What kind of websites or applications is it more suitable to use an accessibility overlay and when is coding to be WCAG compliant the better option?
The choice between using an accessibility overlay or coding a website to be WCAG compliant depends on a number of factors, including the goals and requirements of the website or application, available resources and budget, and the level of accessibility desired.
An accessibility overlay may be a suitable option for websites or applications that have limited resources and budget, and need to quickly improve their accessibility to meet legal requirements or to provide a better user experience for people with disabilities. An accessibility overlay can provide a quick and cost-effective solution for making a website or application more accessible, but it may not address all accessibility issues and may introduce compatibility issues.
On the other hand, coding a website or application to be WCAG compliant is the better option for websites or applications that require a comprehensive and accessible user experience, and that have the resources and budget to make the necessary changes to the website's code. Coding to be WCAG compliant involves incorporating accessibility considerations into the website's planning, design, and development phases, and can help ensure that the website or application meets the full range of accessibility requirements set forth by the WCAG.
In conclusion, the choice between using an accessibility overlay or coding a website to be WCAG compliant depends on the specific needs and goals of the website or application, as well as available resources and budget. It is important to carefully consider these factors when making the decision, and to seek professional guidance if necessary.
How does the use of an accessibility overlay affect the website's performance and maintainability compared to WCAG compliant coding?
The use of an accessibility overlay can have both positive and negative effects on a website's performance and maintainability compared to WCAG compliant coding.
On the positive side, using an accessibility overlay can be faster and less resource-intensive than coding a website to be WCAG compliant, as it does not require a full redesign or recoding of the website. Additionally, an accessibility overlay can be implemented without a deep understanding of accessibility best practices and coding standards, making it an accessible solution for website owners who may not have the technical expertise required for WCAG compliant coding.
On the negative side, the use of an accessibility overlay can affect the website's performance, as the overlay is often an additional layer of code that runs on top of the website's existing code. This additional layer of code can slow down the website's loading time and make the site more difficult to navigate, which can be a hindrance to the user experience.
In terms of maintainability, an accessibility overlay may not be fully integrated with the website's code, which can make it difficult to troubleshoot or update if compatibility issues arise. Additionally, an accessibility overlay may not address all accessibility issues, and may not provide a comprehensive solution for accessibility.
In contrast, coding a website to be WCAG compliant involves incorporating accessibility considerations into the website's planning, design, and development phases, which can help ensure that the website's code is optimized for accessibility and performance. WCAG compliant coding can also make the website easier to maintain, as accessibility considerations are built into the website's code from the start, reducing the risk of compatibility issues and making it easier to update and troubleshoot the website in the future.
In conclusion, while an accessibility overlay can provide a quick and cost-effective solution for improving a website's accessibility, it may have a negative impact on the website's performance and maintainability, compared to coding the website to be WCAG compliant. To ensure the best user experience and long-term maintainability, it is recommended to code a website to be WCAG compliant.
Since accessibility overlays are often an additional layer of code that runs on top of the website's existing code, is there a security concern about using overlays?
Yes, there can be security concerns when using accessibility overlays. As with any code that runs on a website, accessibility overlays can potentially introduce vulnerabilities that can be exploited by attackers. Here are a few of the security risks associated with accessibility overlays:
- Cross-Site Scripting (XSS): An XSS attack occurs when an attacker injects malicious code into a website that is executed by the browser of a user visiting the site. Accessibility overlays can provide a vector for XSS attacks if they are not properly secured.
- Cross-Site Request Forgery (CSRF): A CSRF attack occurs when an attacker tricks a user into making an unintended request to a website, such as changing the password on an account. Accessibility overlays can provide a vector for CSRF attacks if they are not properly secured.
- Privacy Concerns: Accessibility overlays can collect and store sensitive information, such as user preferences and interactions with the website. This information could be intercepted or misused by an attacker if the overlay is not properly secured.
To mitigate these risks, it's important to use accessibility overlays from reputable sources and to keep them up-to-date with the latest security patches. It's also a good idea to regularly review the code and security practices of the overlay provider to ensure that they are following best practices for securing web applications.
What factors should influence the decision between using an accessibility overlay or coding to be WCAG compliant?
When making the decision between using an accessibility overlay or coding a website to be WCAG compliant, there are several factors that should be considered:
- Compliance requirements: It is important to understand the legal and regulatory requirements for website accessibility and to determine whether using an accessibility overlay or coding to be WCAG compliant is the best option for meeting these requirements.
- User experience: The goal of accessibility is to provide an equal and accessible user experience for all visitors, including those with disabilities. This should be the primary factor in deciding whether to use an accessibility overlay or code to be WCAG compliant.
- Technical expertise: The technical expertise required for coding a website to be WCAG compliant is higher than for using an accessibility overlay. If the website owner or development team does not have the necessary expertise, an accessibility overlay may be a more feasible option.
- Budget and resources: Coding a website to be WCAG compliant is a more resource-intensive process than using an accessibility overlay. The budget and resources available for improving the website's accessibility should be considered when making the decision.
- Future goals and maintenance: It is important to consider the long-term goals and maintenance requirements of the website. Coding a website to be WCAG compliant can provide a more comprehensive solution for accessibility, but it may require more resources and time upfront. An accessibility overlay may provide a quick solution, but it may have a negative impact on the website's performance and maintainability in the long run.
In conclusion, when deciding between using an accessibility overlay or coding to be WCAG compliant, it is important to consider the legal and regulatory requirements, the user experience, the technical expertise of the development team, the budget and resources available, and the long-term goals and maintenance requirements of the website. This will help ensure that the best decision is made for the specific needs and goals of the website.
How does the use of an accessibility overlay impact the website's SEO and search engine ranking compared to a WCAG compliant website?
The use of an accessibility overlay can have different impacts on a website's SEO and search engine ranking compared to a WCAG compliant website.
In general, WCAG compliant websites tend to have better SEO and search engine rankings as they provide a more accessible and user-friendly experience for visitors, including those with disabilities. Search engines such as Google consider website accessibility and user experience as ranking factors. A website that is accessible and provides a positive user experience will likely rank higher in search engine results than a website that is not accessible.
However, the use of an accessibility overlay does not necessarily guarantee that the website will be WCAG compliant. Some accessibility overlays may improve the accessibility of a website, but they may not provide a comprehensive solution for meeting all of the accessibility requirements. In some cases, the use of an accessibility overlay may even have a negative impact on the website's performance, usability, and search engine ranking.
It's important to note that a WCAG compliant website is not automatically optimized for search engines, but it provides a good foundation for building a website that is both accessible and optimized for search engines. On the other hand, using an accessibility overlay may provide a quick solution for improving the accessibility of a website, but it may not provide the same level of accessibility, performance, and SEO benefits as a WCAG compliant website.
In conclusion, while the use of an accessibility overlay may provide some benefits for improving the accessibility of a website, it is important to consider the impact on the website's SEO and search engine ranking. A WCAG compliant website provides a more comprehensive solution for accessibility and is more likely to have a positive impact on the website's SEO and search engine ranking.
Can you discuss the ongoing maintenance and updates required for a website that uses an accessibility overlay versus a WCAG compliant website?
The ongoing maintenance and updates required for a website that uses an accessibility overlay and a WCAG compliant website can differ significantly.
A WCAG compliant website requires ongoing maintenance and updates to ensure that it remains accessible to all users, including those with disabilities. This includes regular testing and evaluation to identify and fix any accessibility issues, updating the website's code to ensure it meets the latest accessibility standards, and ensuring that all new features and content are accessible. This ongoing maintenance and updating process can be time-consuming and requires a dedicated team of developers, designers, and accessibility specialists.
On the other hand, a website that uses an accessibility overlay may require less ongoing maintenance and updates, as the accessibility overlay provider typically handles the majority of the accessibility work. However, this does not mean that the website is completely maintenance-free. It is still important to regularly test the website for accessibility issues and to make updates to the website's design and content to ensure that it remains accessible. Additionally, the accessibility overlay provider may require regular updates to their technology to ensure that it remains compatible with the website and meets the latest accessibility standards.
In conclusion, both websites that use an accessibility overlay and WCAG compliant websites require ongoing maintenance and updates to ensure that they remain accessible. The amount of maintenance and updates required can vary depending on the type of website, the technology used, and the resources available. However, a WCAG compliant website provides a more comprehensive solution for accessibility, which requires ongoing maintenance and updates to ensure that it remains accessible over time.
How do you educate and advise clients on the choice between an accessibility overlay and coding to be WCAG compliant and what are some key considerations they should take into account?
When educating and advising clients on the choice between an accessibility overlay and coding to be WCAG compliant, it is important to discuss the following key considerations:
- Compliance with accessibility standards: The first consideration is the level of compliance with accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1. A WCAG compliant website is the more comprehensive solution for accessibility, as it addresses accessibility issues at the code level, rather than relying on an overlay to address them.
- User experience: The second consideration is the user experience. A WCAG compliant website provides a more seamless experience for users with disabilities, as accessibility is built into the website, rather than being added on as an afterthought.
- Maintenance and updates: The third consideration is the ongoing maintenance and updates required for each option. A WCAG compliant website requires ongoing maintenance and updates to ensure that it remains accessible, while a website that uses an accessibility overlay may require less maintenance, but still requires regular testing and updates to ensure that it remains accessible.
- Cost: The fourth consideration is cost. While an accessibility overlay may be less expensive in the short term, a WCAG compliant website may provide a more cost-effective solution in the long term, as it reduces the risk of legal complaints and provides a more accessible experience for users with disabilities.
- Search engine optimization (SEO): The fifth consideration is search engine optimization (SEO). A WCAG compliant website is more likely to rank higher in search engine results, as search engines prefer websites that provide a better user experience and are more accessible to all users.
In conclusion, when advising clients on the choice between an accessibility overlay and coding to be WCAG compliant, it is important to discuss these key considerations and to provide a clear explanation of the benefits and drawbacks of each option. Ultimately, the decision should be based on the client's specific needs, goals, and budget, as well as their commitment to accessibility and providing a positive user experience for all users.
With all the controversy surrounding accessibility overlays, what should a website owner do if they really want to make their site accessible to users verse just trying to avoid a lawsuit?
If a website owner wants to truly make their site accessible to users with disabilities and not just trying to avoid a lawsuit, it is recommended that they implement a comprehensive approach that includes both technical and non-technical solutions.
Here are some steps a website owner can take to ensure that their site is accessible:
- Adhere to accessibility guidelines: The first step is to follow the guidelines provided by the Web Content Accessibility Guidelines (WCAG) 2.1 and other relevant accessibility standards.
- Conduct an accessibility audit: Regularly perform an accessibility audit of your website to identify any potential barriers to accessibility and find ways to resolve them.
- Consider accessibility from the design stage: It is much easier to build an accessible website from the start, rather than retroactively trying to fix accessibility issues.
- Implement accessibility-focused coding practices: Use HTML, CSS, and JavaScript in ways that are compatible with assistive technologies and follow best practices for accessibility.
- Use an accessibility overlay with caution: Accessibility overlays can be a quick and simple solution, but they may not address all accessibility barriers and can limit the level of control and customization you have over the accessibility features of your site.
- Test with real users: The most important step is to test the website with real users who have disabilities, and gather feedback and input from them on the accessibility of the site.
- Ongoing maintenance and updates: Regularly check and update the site to ensure that it continues to meet accessibility standards and user needs.
By following these steps and implementing a comprehensive approach, a website owner can ensure that their site is accessible to users with disabilities and provides an inclusive user experience for all.
In Conclusion
ChatGPT gave us a lot of information. And while much of that feedback shouldn’t be surprising to anyone who has dealt with WCAG vs Accessibility Overlays, this feedback does seem to make the case, whenever possible, to choose coding to WCAG over implementing an accessibility overlay.
Other areas that ChatGPT provides its opinion are:
- Overlays are not a replacement for WCAG compliance
- User experience
- Legal risk
- Website performance
- Security risk
- SEO & search engine ranking
Here is a summarization of what ChatGPT had to say on each of those topics.
Overlays Not a Replacement for WCAG
An accessibility overlay may provide a quick and easy solution for improving accessibility to some degree, but it is not a substitute for properly coded websites and may not be as effective in meeting all the WCAG accessibility requirements.
Using an accessibility overlay can be quick and easy to implement, but it provides limited accessibility. It can potentially introduce compatibility issues with the site’s functionality as well as with a user’s assistive technology.
User Experience
Accessibility overlays do not make your site 100% compliant with WCAG. An overlay is just a tool that can be used to improve the accessibility of an inaccessible website to some degree and may result in an incomplete accessibility solution.
Using WCAG compliant code on a website means the site can provide a more seamless and accessible user experience. They are also more likely to meet all the accessibility requirements set by WCAG, providing a higher level of accessibility for users with disabilities, and can provide improved SEO and search engine rankings.
Legal Risk
Accessibility overlay’s do not remove the risk of an accessibility legal complaint. While an overlay can help improve some aspects of accessibility, it does not address all of them and may introduce new ones. In fact, based on our recent experience, sites that are using overlays are also getting served with accessibility legal complaints. In some cases, the use of an overlay can be viewed as an organization trying to avoid doing the right thing for their users.
Coding your website to be WCAG compliant can take more resources and effort up front but will provide a more accessible experience and long-term benefits.
Performance
While an accessibility overlay can provide a quick solution for partially improving a website's accessibility, compared to coding the website to be WCAG compliant, an overlay may have a negative impact on the website's performance and maintainability.
Security Risks
Overlays can introduce security issues such as:
- Cross-Site Scripting (XSS)
- Cross-Site Request Forgery (CSRF)
- Privacy Concerns
SEO & Search Engine Ranking
The use of an accessibility overlay can have different impacts on a website's SEO and search engine ranking compared to a WCAG compliant website.
WCAG compliant websites tend to have better SEO and search engine rankings as they provide a more accessible and user-friendly experience for visitors, including those with disabilities.
Required Maintenance
Both websites that use an accessibility overlay and WCAG compliant websites require ongoing maintenance and updates to ensure that they remain accessible.
Considerations
Choosing to use an accessibility overlay instead of coding to WCAG should ultimately be based on specific needs, goals, and budget. This also includes an organization's overall commitment to accessibility and providing a positive user experience for all users.
To Make a Website Truly Accessible
If a website owner wants to truly make their site accessible to users with disabilities and are not just trying to avoid a lawsuit, it is recommended that they implement a comprehensive approach that includes both technical and non-technical solutions. In other words, code to WCAG instead of relying on an accessibility overlay as the primary solution.
Inconsistent Feedback
We noticed that ChatGPT can be inconsistent in its replies.
For example, it stated that one of the drawbacks of coding a website to be WCAG compliant is that it “may not provide as many customization options as an accessibility overlay, making it a less flexible solution for some website owners”. Then later it states that “an accessibility overlay may also provide a limited range of customization options”.
The bottom line here is that while an accessibility overlay can provide a wide range of options such as font adjustments, color adjustment, etc., these are things that most who rely on assistive technology are already equipped to handle.
Summary
Overall, what we found out about accessibility overlays from ChatGPT is not new. Most of us who work in digital accessibility are aware of the pitfalls of relying solely on accessibility overlays. We are also aware that these overlays do not make a site 100% compliant with WCAG, as their marketing messages suggest. Instead, overlays often interfere with a user who is relying on assistive technology because the overlay places itself between the page content and the user.
Yet accessibility overlays can have their place in helping those who are in need, whether temporarily or due to the effects of aging, by providing features to help access the page’s content. The trick is finding an overlay that can provide these features without interfering with assistive technology.
Topics ChatGPT mentioned that may be new ideas to some include the negative impact an accessibility overlay can have on a site’s performance and its SEO & search engine ranking. An overlay can also introduce unnecessary security risks to a website and does not prevent exposure to legal risk. Additionally, an accessibility overlay is not really a "set it and forget it" solution. Site owners must perform required maintenance on their site and maintenance with the overlay to ensure that everything is still working as expected.
Overlays can be marketed as an inexpensive solution, and in some cases this may be true. Yet we have recently been told that one popular accessibility overlay was quoted at $20,000 a year! That is per year, not a one-time cost. Since most sites do not become accessible overnight, investing this kind of money into creating a WCAC compliant website at the code level makes much more sense in the long term and will likely cost less in the end. Of course, this really depends on the size of the organization and their budget. In some cases, it can make sense to use an accessibility overlay initially, but the goal should be to move away from that overlay and implement WCAG within their design, development, and testing.
Lastly, ChatGPT recommended that if a site owner really wants to make their site accessible, they should implement a comprehensive approach that adheres to WCAG, includes conducting an accessibility audit, considers accessibility at the design stage, implement accessibility-focused coding practices, test with real users, includes ongoing maintenance and updates, and to use accessibility overlays with caution.
What about those Robot Overlords? Don’t worry too much about them. I heard that if you have an accessible website, they will go easy on you. And don’t forget, AI loves WebAlign.
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